Gas Water Heater & Heater Repair

Common symptoms

• Pilot light or burner will not light
• Flame goes out after a few seconds
• Weak flame or yellow flame
• Not enough hot water from a gas geyser
• Clicking ignition but no flame
• Smell of gas near the unit
• Soot marks or a smell of burning
• Heater turns itself off

Possible causes

• Blocked burner or dirty gas jets.
• Faulty ignition, thermocouple or flame sensor.
• Low gas supply, regulator or cylinder connection problems.
• Worn gas hose or loose fittings.
• Dust and soot build-up inside the unit.
• Water flow or pressure problems on gas geysers.
• Poor ventilation affecting the flame.

How we diagnose and repair

1. 1

   You tell us the unit type, brand and the fault, and whether you smell gas.

2. 2

   We check the gas connection, hose and regulator.

3. 3

   We inspect the burner, ignition, flame sensor and safety devices.

4. 4

   We explain what we found and give an estimate before any repair begins.

Repair or replace?

Cleaning, a new ignition part, a sensor or a hose often solves the problem. If a unit is very old or unsafe to repair we will say so honestly so you can decide on a replacement.

Care tips

• Check the gas hose and connections for damage before each winter.
• Use gas units only in well-ventilated spaces and follow the manual.
• Do not cover or block vents and flues.
• Stop using a gas heater that keeps going out and have it inspected.

Questions about this service